The Lilestone Tenants and Residents Co-operative was formed approximately thirty years ago to manage housing services on the Lilestone Estate, which consists of Orchardson House, Westmacott House and Wyatt House. The estate contains a mixture of Westminster City Council tenanted flats and privately owned leasehold properties.

Under housing management arrangements introduced during the 1980s, the Lilestone Tenants and Residents Co-operative assumed responsibility for the day-to-day management of repairs and maintenance on the estate. Westminster City Council nevertheless remains the landlord of the council tenanted properties.

The Lilestone Tenants and Residents Co-operative is an independent legal body operating through a management committee and under a formal management agreement with Westminster City Council. Under that arrangement, Lilestone is responsible for the management of repairs and maintenance to Westminster Council tenanted flats on the estate, together with the upkeep of communal areas.

Lilestone receives an annual management and maintenance allowance in connection with these responsibilities. Funding for repairs to council tenanted flats ultimately derives from rents collected by Westminster City Council from its tenants. Separate service charge funding contributes towards the maintenance and cleaning of communal areas used by both tenants and leaseholders.

Leaseholders are responsible for the maintenance and repair of their own flats. Where leasehold flats are rented out, responsibility for internal upkeep rests with the leaseholder landlord.

Residents associated with this Action Group allege that prolonged failures in repair management over many years have resulted in serious and unacceptable living conditions in a number of Westminster City Council tenanted flats on the estate. The concerns raised on these pages relate principally to issues including persistent leaks, damp, water ingress, electrical safety concerns, delayed repairs, and repeated reports of deterioration within properties managed under the Lilestone repair arrangement.

This website has been created to document those concerns, record the experiences of residents, and provide information regarding the management structure, repair responsibilities, complaint procedures, and regulatory routes available to residents of the estate.